Call centre blatantly lies

sent email via web enquirie on Monday. sent second one Wednesday. phoned call centre on Friday to query why I got no response to my emails, I was told that that feature did not work on the website and I had to email them direct!!! When I queried how it was possible that 1) a company like Neotel had a website that did not work yet and 2) how customers are supposed to know that, I did not get any answers. Wanted to speak to supervisor but he/she was busy on the phone.They would phone me back. Still waiting. I went back into their website and sent email to contact me. I got an acknowledgement and received the emails I copied to myself. I phoned back and was told that there is nothing wrong with the website on asking why call centre would lie to customers he was clearly trying to cover, I was then told that call centre does not have all privillages<br> but he would check and phone me back. In the meantime I got a call from someone in reaction to the last email. When talking to the lady she recalled having seen my Monday email and forwarded it to technical!!!<br> So not only did their website work they didnt bother to reply and the call centre lies to customer. BTW still waiting for call back