BREACH OF CONTRACT

<p> We made many desperate pleas for assistance as service delivery from Channel Support and the Neotel Customer Care is honestly non-existent. </p> <p>We ordered an additional 5 phones to our existing contract in July 2016 and delivery took place on the 8th of August 2016. </p> <p> </p> <p>Since delivery took place we have not made one phone call from one of these devices as all of them did not work. After more than a month and speaking to the Customer Technical agents and Channel Support, it was established by Neotel that it was unrepairable and the old devices were collected and new ones delivered however the new devices boxes were EMPTY. Then a few days later the exact same devices originally delivered to us in August were redelivered to us and we are sitting back at square one.</p> <p>Ten months later we are still unable to use a service and devices that we have been paying for.</p> <p>Numerous of emails were sent to Neotel Customer Care and Channel Support with ref no SREQ ********** 1. To date no one has actually done the effort to phone and try resolve this issue.</p> <p>We are refused a refund and have lodged a complaint to the Consumer Complaints Commission - who in turn cannot assist us as our Company turnover is too high.</p>