BRAND NEW ACCOUNT AND ALREADY TROUBLE?????

I received feedback(approval) regarding a new broadband application on Monday(22/02.2016) for a 4<br> mbps wireless uncapped unshaped + 2 voip lines package, assisted by Dylan Stone.<br> The installations guys came to my premises on Tuesday(23/02/2016), whereby I instructed them to check the signal especially in the bedroom, they said their is 3 bars with the installation in the lounge which is +-12m away from the lounge. I came home that night and tested all. <br> Firstly the antenna wire ran past my anthracite heater(which is working during winter). The wires on the top on the fireplace was just laying loose, not good at all.<br> I then test the signal in the bedroom, and it's BAD. not even getting three bars(using a Galaxy s6 and xperia Z5). <br> Also when opening a web browser(and default page is gmail), it timed out - even in the lounge, which is at the router. I called the technical department and they advised me that they will charge me a relocation fee for moving the router to a more central place in the house. <br> This is unacceptable. I need this sorted out.