1 reviews | Active since Oct 2009
Billing is out with 0.01 cent and 3 service fees
Hi good day <br> I have two concerns on my account and I would like to know what the hell is going on. First of all I am being charged 3 Service fees, I have a data card ****le and a phone why am I being charged for three Service Fees. <br> I am also being charged 3 different Service fees?<br> <br> The one should be for the Data Card and the other one for the phone but I am getting charged for another one, please advise what this is for.<br> <br> NeoGo 5G R86.84 - Data Card<br> NeoConnect Prime 1G R174.56 *** Whos number is this? What is this for??????<br> NeoConnect 50 R86.84 - Phone <br> <br> I know of two sim cards and not three so please can someone explain to me what is going on on this account please. <br> <br> Secondly the billing is out by 0.01 cent and this is unacceptable as this should be done by a system but how the hell does your system calculate incorrect.<br> How many months has this been out by 0.01 cent. I checked my previous statement and this is the same issue, this mean you are *****ing money from your clients only 0.01 but at the end of the day you are making money off your clients which are not fair and legal whatsoever. <br> Last month also 0.01 how does this work. Please explain<br> <br> Thanks
thanks for getting in touch, although we are very sorry to hear about this and the confusion its causing.
We have escalated your feedback to the team to investigate and revert for further support.
Thank you and kind regards,
The Neotel team
thanks for getting in touch, although we are very sorry to hear about this and the confusion its causing.
We have escalated your feedback to the team to investigate and revert for further support.
Thank you and kind regards,
The Neotel team
