Billing enquiry

Reference number: FCR_***<br> <br> Earlier this year I upgraded my neotel data contract to 15G paying roughly R250pm. I never had any issues as I was working from home until mid September. From 1st Oct when I moved to another office, instead of my data usage declining, it surprisingly shot up. I received a bill for about R900. I requested itemised billing to see why the sudden spike in usage - I was shocked to see that even for the days when I was out of town in October, data usage was as high as 2G per day.. according to the bill, the common data usage for over 6 days was exactly 2048MB p/d - what a coincidence that I \used"exactly the same data even for the days when i was out of town. I sent a detailed enquiry to customer care requesting further investigaton and the shocking answer I received was as follows: (see below)<br> <br> RESPONSE FROM NEOTEL CONSULTANT<br> <br> Kindly be advised that you have to check if your Wi-Fi password is enable so that other users will not have access to your data. Please note that your data usage we cannot determine how much you might use in a day the data usage might the the same as it happens that you use the same data"