Billing and Bad Service

Really disappointed with their service. At first they activated a wrong package, when I complained they sent a courier with new modem and they took the old package. But still they bill me according to the old package they gave at first. They don't call they just send courier people. Now they want proof that the courier collected the old package. I am very disappointed want to cancel this thing. Really causing me headache. <br> <br> Query Reference: SREQ_***<br> Reference number: FCR_***<br> Reference number: FCR_*** <br> <br> Kindly be advised we require proof of device being returned and we need to get the next invoice to see if there is any amounts due on the account.