BILLED WRONGLY- AWAITING CREDIT FOR OVER 30 DAYS

Good day,<br> <br> our company was wrongly billed, a debit order went ofF for an amount of R4158.31, for a switch board we never received and did not order. I only asked for a quote. My account is always between R300 - R700 per month.<br> <br> After several phone calls and emails, the problem was sorted out. Neotel was suppose to credit me. I am still waiting for the credit. U spoke to cusomer services several times over the past month, but<br> according to them the credit is waiting to be approved.<br> <br> This is unacceptable, that it take over 30 days to approve a credit......this money wasnt supposed to be debited from our bank account in the first place. I need action to be taken as soon as possible.<br> <br> Many thanks,<br>