HT
Henry T

1 reviews | Active since Jun 2016

20 Jun 2016, 08:48

Billed for services not even existing

<p>A Consultant came to my shop and offered me wonderful service through Neotel. I was prepared to change my service provider with the condition that the reception must be excelent. The aplication was filled in and a week later someone came to install the device but when they tested for signal it came back as poor. NOTHING was installed and I told them they can cancel my aplication because the condition was not met.</p> <p>Now I receive phone calls and sms's stating I owe Neotel money for their services which I do not have. I lodged a complaint with the call centre( which I have recorded)....... No response yet. I tried using their web site ....... "conversion_error" .</p> <p>Should I really have to wait for them to hand the account over due to non payment and risk my good name with the Credit Bureau or should I see my lawyer now and sue them first.?</p>

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Replies (1)
Neotel
Neotel's reply20 Jun 2016, 11:26
Official

Hi Henry

Thanks for getting in touch. We are sorry to hear this and for the inconvenience. We have asked our team to urgently look into your query and resolve as soon as possible. your reference is SREQ_ ********** 20