Billed for Cancellation however no Contract

On the 3rd of August I sent a cancellation for my NeoBB Wireless 5GB. I get a response 1 week later saying I must pay R1000 cancellation fee as per contract terms. as far as I was aware I did not sign a contract and so far this could not be proofed. I was under the impression it was a month to month. however after inquiring and endless calls to their useless call center I get promised to be called back which never happened. I contacted Irvin Shai that have not gotten back to me either. I recevied an sms saying they are deducting R1000 cancellation from my account. I followed up with their accounts yet still no feedback.<br> <br> Neotel why is it you cannot get back to me, why cant you proof I signed a contract. You have not even had the decency to call me back. Your service is bad and it seems like you dont care.<br> <br> I need my account sorted out, there must be one person that can help me in your organisation.<br> <br> Pleae contact me urgently