Being charged for something I couldn't use

<p>Neotel stopped providing me with sufficient internet in April of 2015, I kept being told "We are experiencing network problems but our technicians are working accross the board to resolve these issues" I put up with these issues and kept paying my account even though I had little to no use of the internet until August 2015 when I requested my contract be cancelled then out of the blue in November 2016 I received an sms from NuDebt Management saying I must pay them an outstanding amount of R297. I have never recieved ONE call from Neotel regarding this amount before then. I stopped paying my neotel subscription when neotel stopped giving my internet and was in breech of contract, it took almost 3 months to have my contract cancelled due to the fact that neotel could not provide me with sufficient internet connection. Neotel should be paying me back for all the months that I had paid them even though I had no use of their internet. </p> <p><br />I kept requesting that Neotel contact me to resolve this issue but they have never once contacted me. I have now been handed over to debt collectors and received negative credit ratings because Neotel couldn't care to contact me.</p>