Battling to cancel my contract

<p>Neotel will give you very good service when you sign up but when your modem becomes faulty they dont know what to do and if you cancel your contract they ignore you. I emailed a cancellation letter the csretentions dept on the 27 Feb and received no response, plus called the call centre. I then sent another cancellation email in March. We have disconnected the internet and called the consultant-ehelpdesk who also sent my email to them to cancel immediately and no one responded. All this time you get sms's to pay your Neotel. If you cant run the service side of the business properly then rather close down. All I want (since Feb) is to cancel the contract.</p> <p><br />Reference number: SREQ_ ********** 71</p>