Bad, worse, worst!

<p>We contacted Neotel in April to change ownership and upgrade our device. We sent through all the documentation, spoke to numerous consultants and were told that we have to wait until June as they don't have any phones in stock. We then purchased a temporary device as both our Neotel phones were broken and they did not have loan devices on hand until they could replace our devices. We never heard anything back from them again and then when we phoned to follow up on the devices, they claim they never got our change of ownership request, which was sent to the correct address and that they do not know how long it is going to take. The worst is that the consultants have no idea what is going on and keep transferring us to different people. We spend hours explaining the situation to different people who are conveniently never available when we phone back... So then we start from scratch again. We still don't have an answer on whether we will be helped or not?! I have 1 question? Should I rather move my business to somebody else or will Neotel solve their bad service and attitude?</p>