Bad Service from Neotel

I am so disappointed in the Service of Neotel. They are very quick to take your money, but when it comes to answering questions they just ignore YOU!. In January I e-mailed the Consumers e-mail box stating that I am moving in March and that I would like to move my services to my new location. After a few e-mails back and forth, I was told that my new house is not on the maps they can find, so they are NOT able to tell me if I will have Service at my new location. Basically my e-mail was never answered. I had to do my own investigation on my simple question. When I looked for my new location on the Map on their Site I found it 1st time. I then realised that NEOTEL does not service the Area I am moving to. I was then told that I will have to pay a R1000 cancellation fee as I am cancelling before my 2 year contract is up, which I do not agree with. IT WAS NOT MY CHOICE TO CANCEL. I have repeatedly asked someone to contact me to explain this to me, I am just ignored. When my account was debited with this Amount in March I returned the Premium through my Bank and sent ANOTHER E-mail stating the reason why I am doing so. STILL NO ONE HAS CONTACTED ME. Now this account has been handed over to Nudebt Management for them to collect the payment from me!!! How can you run a business like that by just ignoring repeated requests from your customer?? Or is it because you cannot make any more money out of me you just don't care?? Why can no-one explain this to me? I really hope this platform gets your attention. All I want is for someone to explain to me the terms and conditions of the cancellation clause - where does it say that I have to pay the cancellation fee if the cancellation of the contract was not from my side but from NEOTEL's side? I am waiting in anticipation for someone to contact me.