1 reviews | Active since Aug 2016
Bad Service from Channel support at Neotel
<p> </p> <p>We’ve been struggling with connection problems since the beginning of 2016 and I was advised by Lorraine at your Channel partner support that we need to upgrade to the latest ‘Devices’ to sort this problem.</p> <p>This upgrade was done on the 25 July 2016 and installed by Blondy on the 26th of July 2016, a week or 2 after the fact we still experienced the same problems, lines ringing on the callers side and not on our side, bad connections etc, and one of our lines 012 ********** kept giving the message ‘the number you have dialled is not available at present’.</p> <p>I phoned Lorraine and she advised she will send out Blondy again to come check on the devices, he came out and came to the conclusion that one of our devices’ had no sim card, and that is the line that is giveijng the unavailable message.</p> <p>Since that time Lorraine promised that she will send out a Technician to replace the sim card.</p> <p>Everytime we phone Channel Support it takes between 8min and 15min for someone to answer the phone.</p> <p>I’ve spoken to Lorraine, Lufuno, Ayanda, Ravi and Joe and no one returns my calls or sorts out my problem.</p> <p>I’ve sent numerous emails to ********** and ********** some of the emails sent (26 October, 27 October and 1 November 2016) was returned as not read on the 16th of January 2017.</p> <p>28/10/2016 Ticket was logged via emails that was sent to complain about our problem.</p> <p>16/11/2016 Spoke to Lufuno, she said she will follow up and get back to me. She did get back to me and said that Blondy will come out and replace the sim card that same day or by the latest the next.</p> <p>28/11/2016 Spoke to Ravi, he will give my message to Lufuno to phone back.</p> <p>17/01/2017 Spoke to Joe, he will follow up with Blondy and get back to me that same day.</p> <p>18/01/2017 Spoke to Joe, he promised to phone me back the same day with feedback, no return calls.</p> <p>I would like this fees paid for the device since July 2016 credited to my account as we did not use or have any access to a service we’ve been paying for.</p> <p>The customer service we’ve received from Neotel is preposterous.</p>