Bad Service / Bad Signal / NO ASSISTANCE

We had the Neotel LTE installed. Worked for a week or so and the speed started dropping, internet disconnect. More time spend resetting than actually using the internet. AND the technical department closes at 5, how many people are actually at home at 5 in the afternoons. No reply to emails. AND almost impossible to cancel the line yet the debit order for R999 goes off every month.