bad service all round

We ported 2 lines and neotel sent us the wrong package, then we got the correct package then they charged us for 4 contracts in stead of 2. They sent us and sms that we need to pay over R1000 <br> The billing dept has not sorted the account out and this is the second month going, we spoke to about 20 call center and sent mails to our sale rep and no resolution on our inactive line for about 3 weeks now,<br> <br> We only owe for 3 lines and the total should be R300 and we are also due a credit for the last months mess up.<br> <br> we have spoken to agents and managers and all say they will resolve the inactive line and the credit but to date no resolution<br> <br> we also went to the Umhlanga branch and still our line is inactive <br> <br> no one is willing to assist<br>