Bad service again from Neotel

<p>I requested an upgrade of service with Neotel regarding data on the 23.11.16 and was guarenteed that the service would be available from 01.12.16. Not only was it not available on the said date but there was no record of what they were upgrading to, yet I received an invoice for the new service. I have asked repeatedly for people to come back to me to tell me whats going on but this does not happen. You are quick to bill but your service delivery is appalling.</p>