Bad service

On Saturday the 14th of November I noticed that I have problems receiving e-mails. On that Sunday I called NEOTEL to report it. The gentleman at the technical call centre told me that they changed servers and that all clients were informed about the change. That was definitely not the case as other people also at NEOTEL complained on Facebook that they had problems without being warned and that they cannot get hold of anyone at NEOTEL. NEOTEL told me that they will escalate the query as they cannot help me at the moment, this was Sunday still. On Monday afternoon I called again where someone at least could help me change my password that got me in to my e-mail on a browser, I was again told that they cannot help me to get my e-mail working on Outlook or on any of my devices and that the problem would have to be escalated and that someone will call me to set everything up. I am still waiting, and can still not get hold of anyone to help me. I have had problems in the past with them but because of my contract had to stay with them. I am however fed up with *********** people who cannot help with the basic things. <br> <br> Ref no: TECH***3