MH
Migael H
1 reviews | Active since Aug 2015
24 Aug 2015, 11:05
BAD SERVICE
Bought the Neotel Mifi at the Menlyn Retail Park office with a 2 year contract, the sales rep said we are within the Neotel range.<br> <br> For the first month the internet was fine but afterwords (the last 3-4 months) the internet does not work, multiple browers gave a response of \DNS_PROBE_NO_INTERNET"or \""DNS_PROBE_BAD_CONFIG\"".<br> <br> When I wanted to email them on their website though the contact us page"
Helpful (0)
Replies (1)0
Replies (1)Neotel's replyOfficial
24 Aug 2015, 11:47Hello MigaelH,
Thank you for getting in touch although we are terribly sorry to hear that this has been your experience.
We would very much like to assist however we are not able to locate your profile based on the details supp****.
Please could you kindly email us your account ID to *** and we will initiate an investigation in order to assist.
Kind regards,
The Neotel Team
Thank you for getting in touch although we are terribly sorry to hear that this has been your experience.
We would very much like to assist however we are not able to locate your profile based on the details supp****.
Please could you kindly email us your account ID to *** and we will initiate an investigation in order to assist.
Kind regards,
The Neotel Team
Neotel's reply24 Aug 2015, 11:47
Official
Hello MigaelH,
Thank you for getting in touch although we are terribly sorry to hear that this has been your experience.
We would very much like to assist however we are not able to locate your profile based on the details supp****.
Please could you kindly email us your account ID to *** and we will initiate an investigation in order to assist.
Kind regards,
The Neotel Team
Thank you for getting in touch although we are terribly sorry to hear that this has been your experience.
We would very much like to assist however we are not able to locate your profile based on the details supp****.
Please could you kindly email us your account ID to *** and we will initiate an investigation in order to assist.
Kind regards,
The Neotel Team
