BAD SERVICE

I cannot believe how bad service I have had from Neotel. On Saturday 30 May 2015 I had an appointment for the installation of the Ntoeotel wi-fi device. This was really bad, there was a back and forth phone calls to get my wi-fi device to be installed. After a big issue the installation men came and did the installation after 8pm. They wanted to make an appointment for another day. Now it has been Sunday, Monday and Tuesday and still no wi-fi. We have phoned on and on and on and no respond and still no wi-fi. We have spoken to the call center and they keep saying it is the installation guys that did something wrong and then the installation guys keep saying it is Neotel. Now they expect me to pay R500 for installation, what a joke, I cant use my wi-fi. And then they will expect me to pay my full months fee, for having no wi-fi.