Bad Service

<p>On the 10 July 2016, I bought R150 worth of data for Neotel for my router. After I entered the vouchers, I realised it was not data but in fact airtime.</p> <p> </p> <p>I contacted the call centre and spoke to Jonathan and explained my situation in length and it took me some time to explain what occurred. He verified that I had recharged with R150 and that it was airtime. I informed him that I do not have a telephonic instrument and that I only had a router. I asked wether the airtime could be converted to data. He said yes it could and that I was sitting on 5gig and 113MB. After a while he told me no it is 7gig and that he made an error. I accepted this that I now had 7gigs of data. This morning, less than 24 hours later, I had no connection and when I called the call centre, I was told that I had zero balance. I questioned this as I was told I had 7gig.</p> <p> </p> <p>I was told that unfortunately that the airtime uses more data than normal and that I should have bought data instead. I requested to speak to a manager or supervisor and after a while was told he was in a meeting and would get back to me. A few hours later I called again to be told it was escalated to the complaints department and would be dealt with within 24 - 48 hours. Jonathan never explained the above to me nor did he inform me that the airtime could not be converted to data or that the router would use more data whenan airtime voucher was enetered. At no stage did anyone take down my contact details so how were they planning on contacting me.</p> <p> </p> <p>I found the service at Neotel disgusting to say the least. I am the customer and the lack of communication from their sdie is non existant. I would like the above situation resolved and want to know from Neotel what are they going to do about it.</p> <p> </p> <p>Lynton Liou</p>