Bad Servcie

Had have phoned neotel on more than 1 occasion to send us transfer documents via email for the past week and everytime i speak to a consultant he take down my details and says it will be there, i have waited for a week now and still nothing, when i phone up yesterday to speak to a supervisor or manager they take my number and tells me he is busy with another call he will phone me back as soon as possible, i have not received a call yet from him and i am not happy at all with there service, please can someone help me to resolve this matter all i want is transfer documents send to my email.