Bad line,no signal,uneducated call centre staff

Your call center agents need to be educated on product offerings and alternatives available. I spent almost 1 hour speaking to one of your agents telephonically yesterday and we are still no closer to a resolution then we were before we called in. I basically wasted my time, energy and money yesterday. Our Neotel phone is constantly going to voice mail but nobody is on the line, this is very frustrating for a business as we are loosing clients, we have logged a call with ref no. FCR*** but to date nobody has come back to us. We would also like to know how many minutes we are utilizing per month on average on our voice line and is there a better option or contract that we can go on where we can stay within bundle/free mins and not be paying out of bundle rates every month. Your call centre agent advised that there is no better option but your website says there is other packages<br> <br> We also have a NeoBB Wireless 2Mbps package for R699 per month and would like to know if this package can be cancelled and if so will there be any cancellation fees applicable as we can get a better rate with another service provider with faster speeds and uncapped data on a month to month contract.