BAD INTERNET FOR 5 MONTHS. NO ONE IS HELPING ME.

Neotel has been the worst experience I've ever had with an internet provider. I've been battling since November 2015 with slow connections. Technicians have come out to my place to test the system. The unit was originally installed wrong and it is still very very slow. So many different people have helped me but they never know what is going on, I keep getting generic responses and no one is willing to sort out my problem. I pay R1199.00 per month for a 6mb line and I have proved to Neotel that I am getting under 2Mb. I have done everything you have asked me. I have communication form Neotel 3 weeks ago informing me that you will be serving me credits for the slow connection, since then I have sent 3 e mail's looking for a follow up and no response to my e mail. Last week Katleho Meso e mails me that the issue is due to a current LTE issue in my area. WHAT A LOAD OF BULL!! My issue has been since last year!! Althaf Majeed from Talk to us, helped me for 1 week requesting me to send screen shots of my connection via Lan and wireless, after sending everything he has dropped off the radar, and I'm sitting with bad internet connection paying R1199.00 per month with no help from Neotel.