Bad customer service at Midrand walk in center

<p>On the 30 of May 2017 I visited the walk in center in Midrand at around 11h00 with a problem with my ZTE WP850 wireless phone. the phone just went off and when i switched on then it requires a password meanwhile it never had a password.</p> <p> </p> <p>I got to the customer services center explained the problem to the teller(I know the name of the teller) she took the phone and tried to put codes however it fails then she said to me that they can't do anything. I then asked her if I should throw away the phone because of the password?</p> <p>She then said she doesn't know. </p> <p>I then asked to see her Manager... </p> <p>She then said her manager is not in however there's at acting manager, Then she called her while sitting down and the Stupid Acting mager while siiting down the others refused to come speak to me.</p> <p>I was told to wait 15 minutes for someone in the warehouse to see is he would be able to assist, then the teller went to the workshop and came back saying they cant do anything with the phone however Stupid assistant manager said in Zulu (Angazi ukuthi uthi masiyithathephi thina ipassword uma en***azi yena, uzosiphathisa amakhanda) meaning we don't know where he expect us to get the password if he doesn't know it, and come cause us a headache here.</p> <p>I really would love to know what criteria they use at Neotel to employ people especially for customer servise role. I so regret to have bought the Neotel phone because if you have problems with it they cannot help you. let alone dealing with their stupid Customer service.</p> <p>I am so angry because I own 7 of those phones and now will simmply consider them as a loss.</p>