Bad customer service

<p>I communicated with Neotel to change my banking details, on the 5th of October 2016. I was advised that I needed to submit a 1) bank guaranteed cheque or 2) letter from bank confirming my account details or 3) bank statement, to which I responded with a bank statement on 21st November 2016. 2 months later, on 22nd December Neotel still removes my funds off the wrong account. I called this morning requesting what the issue could be and was told I have not provided a bank statement, which I confirmed was incorrect as I emailed it through to ********** - I was then requested to call back to speak to a customer services agent as the person I spoke to couldn't help me. I flatly declined and said I'm the customer, Neotel should be calling me, not the other way around.</p> <p> </p> <p>Why should I be keen on continuing giving my business to Neotel?</p>