Bad Customer Service

<p>I have been with Neotel for nearly 2 years and have been very impressed with the WiFi router. For the past 3 weeks my router have not been working and whenever I call Neotel call centre , I get informed that they are having “network issues”. I don’t believe that this could take this long to resolve this issue. I logged a complaint with the Talk2us mail queue and my mail was forwarded onto CS retention team on Wednesday, August 10, 2016 8:08 PM. To date I have not had contact with anybody else from Neotel and my WiFi router is still not working . I would like to cancel this contract from immediate effect. I always praised Neotel for their outstanding products but their customer service is letting them . Now we in South Africa have 2 really bad ISP providers :-( FIX Your Issues Neotel !!!!!!!</p>