Bad connection and bad after sales service

<p>I initially signed up for the Neotel wifi R199 package through the Cedar Square branch. When the item was delivered to me, there was a phone included in the pack. I queried why this was by calling the call centre and they told me its part of the deal. I then received my first bill and it was for R700. It turns out the agent at Cedar Square had added on an additional service (phone) to my profile without my request. I complained, the phone was collected and a refund was processed. I hoped this would be the last of my trouble, but it wasn't. The connection on the Wifi has been troublesome ever since my first day and there are days at a time where there is no data signal at all and my devices show "limited" connection. I would really like to cancel the entire deal and forget this ever happened. ********** 504.</p>