BAD BAD SERVICE FROM NEOTEL

Our company have purchased a router from Neotel in October 2018 we have ever since have problems "bad signal" emails and telephone calls have been made we were promised a new booster but to date we still have not received anything. Our account is being paid every month! When trying to call Neotel you either hold on for more that 20 min because all consultants are busy or they give you an option to call you back or email them, I did this and guess what no one have responded to any of the above. We have spoken to 4 consultants already but nothing is being done but in the meantime we losing business because we cannot communicate with our clients. 08.02.19 I called again this morning and a consultant before I could even get a name just dropped the call on me - This is very frustrating because they rendering a service to us. So much for clued up consultants, Neotel service is pathetic!!!

We will stop our payment if no one come back to us with some positive feedback and resolve this matter that has been going on for months! Reference Numbers for these queries - 66935, FCR_ ********** 827, PECH ********** 25 ACC: R ********** 30