BAD BAD SERVICE

i NOTIFIED NEOTEL IN DECEMBER 2014 THAT i HAVE CHANGED BANKING DETAILS BUT THEY CONTINUED TO DEBIT MY OLD ACCOUNT RUNNING UP COST ON MY ACCOUNT FOR RETURNED DEBIT ORDERS. I NOTICED THIS IN jUNE 2015 AND PHONED THEM AND HAD A HUGE FIGHT AND PROVIDED THEM WITH MY NEW DETAILS AND THEY CONFIRMED THIS IN AN EMAIL AND YET TODATE STILL CONTINUE TO DEBIT MY ACCOUNT CAUSING ME TO PAY THE BANK CHARGES. i HAVE SPOKEN TO SEVERAL PEOPLE AND HAVE SEVERAL REFERENCE NUMBERS AND FALSE PROMISES. MY ONE LINE *** HAS NOT WORKED SINCE JUNE 2015 AND YET THEY STILL CHARGE ME AND I STILL PAY AND THEY DO ABSOLUTELY NOTHING. I AM ON THE LINE IN EXCESS OF 1 HOUR 30 MIN FOR NOTHING. THEY DO NOT GIVE A DAMN ABOUT ANYTHING AS LONG AS THEY ARE PAID. THEY DO NOT ATTEND TO COMPLAINTS RETURN CALL OR ANYTHING AND ARE SO RUDE AND ABRUPT.