BAD BAD BAD SERVICE

On the 4 November 2015 I saw that I could not send e-mails.I phoned neotel technical dept and they said because I have an outside e-mail address they blocked everyone that hasn't got their e-mail address.Then the consultant said I must phone my provider and get their smtp for outgoing mails.I did that,phoned neotel back but still it didn't want to work.Everytime you phone they put you on hold for very long.After speaking to 5 people my provider phoned neotel and he asked to speak to a supervisor.They called someone with the name of Andre and he said nothing we do will work,even if we put in my provider smtp,I will have to get a new e-mail address from neotel.I then phoned back and Thabiso said that they do not give out new e-mail addresses anymore they only service the existing ones and there isn't someone with the name of Andre only a Andrew but in the same sentence he says to me they have 2 Andre's.He then put me on hold for 20 minutes and I then put the phone down.I am trying to resolve this because I cannot send e-mails and I have a business to run and no one at Neotel knows how to fix this and now I am stranded and nobody at the technical dept knows what is going on.