Bad attitude and communications

<p>Hope Neotel's headoffice will get this complaint. We are still struggling with Neotel with communications. My husband called, send emails and even filled in the contact form on the website so someone can contact him regarding the cancellation of a contract we have with you. <br /><br />When he called the person said to him he must send and email which was the second one and he MUST explain in the email why he want to cancel the contract. He already had send an email asking Neotell to cancel the contract. <br /><br />After everything, he did not received any communicaions back from Neotell where they confirm they notice the cancellation request ect and it will take so many days to have it cancelled, nothing. <br /><br />One other thing is the person my husband spoke to over the phone gave him a total different email addres where he must send he emails to.</p> <p><br />This means that they really don't care and my husband MUST explain why he want to cancel the contract means, there is something fishy going on there and they want to have people trapped by taking their money.</p> <p> </p> <p>Petru</p>