Award for the worst SP

<p>i had a Neotel account.For the Voice i was promised that the unused minutes will carry over every month. discouvered lie number 1 afte 1 month. i have asked on every call that i need the services to be capped, i do not want to pay any extra for any usage. i was promised more than once that the account was capped. got billed for data and voice usage a few times as their system sometimes have a delay. nevertheless, paid the usage. sent a termiatnion request in May. All of a sudden massive amounts were billed for data and voice usage in May and for June. Funny thing is, we were not able to use the data as nothing connected and we used cell phone data. i did mention that when i queried the May usage. only feedback i get, is a stupid excel file. we were not able to use the data service. excel does not proof anything. so i queried the june data usage, i get a reply with excel sheets once again and i am told that the cap was removed 29 june 2015. i never requested the cap to be removed. if some person on your side decided to make decisions on my behalf, that person can pay all the usage. i would also like all data and voice that was billed in this 2 years to be credited as i did not request the cap to be removed. in addition, when i phoned customer care, phone gets dropped as i wanted to stay online until the issue is resolved. you just sending excel sheets does not resolve anything. hope you can get these issues resolved ASAP</p>