Awaiting Feedback - 3 weeks

Request has been logged numerous times, regarding increasingly slow service from Neotel. Technicians were dispatched and only once proof of slow and intermittent speeds were sent through (after technicians) did Ashford agree that the base stations (due to increased traffic over the past months) are unable to perform to recommended speeds (as paid for in our contract). <br> As such, Ashford, to his credit has forwarded to management for an answer as clearly (as he has agreed, the fault lies with neotel) as to how they will solve this issue. <br> Now deathly silence whilst we use other devices and service providers to give us the most basic interconnection speed as Neotel now cannot do this reliably - especially afternoons. <br> Requests to call centre (talk to us & neotel consumers email) unresolved response or plainly no response at all. Calling the call centre - over 8min wait - if you're lucky. Come-on Neotel, we deserve at least what what we have paid for, or at least update on what is going on!!