1 reviews | Active since Dec 2016
Avoid neotel, even telkom is better
<p>They are quick to do new installations but as soon as you sign the contract customer service disapears. I am a user of their expensive NeoBroadband uncapped internet. Last month I was without internet for 2 weeks. This month without internet for 2 weeks and counting. They ignore emails and written queries so you have to phone them. They always promise to phone you back but never do. They only work from 9 to 4 during the week. Avoid this lot</p>
If there is anything we can assist with, please send us a message on the Neotel Facebook page, or our official Twitter account and we will gladly assist.
If there is anything we can assist with, please send us a message on the Neotel Facebook page, or our official Twitter account and we will gladly assist.
If you can get my internet working that I pay R1000pm for that would be great. If you can update my account so I don't pay for the off days that would be great. I don't have a facebook or twitter account. After 2 weeks without internet someone from your networking department decided to switch me to LTE instead of Wimax. Now my internet speed is below 1 Mbps instead of the 4Mbps that I pay for. Its very unstable and unusable. I reported this and this guy from your Networking department promised to phone me back with a solution like he did several times before. Its 4 days later and I am still waiting. He always promises to get back to me but never does. The service is just horrible. To find my account details just ask Tharaun Moodley from you networking department. He knows me by now.
If you can get my internet working that I pay R1000pm for that would be great. If you can update my account so I don't pay for the off days that would be great. I don't have a facebook or twitter account. After 2 weeks without internet someone from your networking department decided to switch me to LTE instead of Wimax. Now my internet speed is below 1 Mbps instead of the 4Mbps that I pay for. Its very unstable and unusable. I reported this and this guy from your Networking department promised to phone me back with a solution like he did several times before. Its 4 days later and I am still waiting. He always promises to get back to me but never does. The service is just horrible. To find my account details just ask Tharaun Moodley from you networking department. He knows me by now.
Thank you for the reply. Can you please supply us with your Neotel account number so that we can log a ticket for you regarding this matter?
Thank you for the reply. Can you please supply us with your Neotel account number so that we can log a ticket for you regarding this matter?
Thank you for the reply. Can you please supply us with your Neotel account number so that we can log a ticket for you regarding this matter?
Thank you for the reply. Can you please supply us with your Neotel account number so that we can log a ticket for you regarding this matter?
Hi,
I have allready logged several tickets and I even sent an email to every Neotel department. This is week 4 and my internet is still not working. Why would logging another ticket solve the problem? I am also still waiting for your "Networking" department to phone me.
Here is the customer ID that Neotel provided me with IND ********** 3 and the latest service request ID - ********** 12
Hi,
I have allready logged several tickets and I even sent an email to every Neotel department. This is week 4 and my internet is still not working. Why would logging another ticket solve the problem? I am also still waiting for your "Networking" department to phone me.
Here is the customer ID that Neotel provided me with IND ********** 3 and the latest service request ID - ********** 12
I'm so sorry, but HelloPeter is blocking the account number details. If you could please send this along on our Facebook or official Twitter account via a private message, then I will make sure to escalate this query for you.
I'm so sorry, but HelloPeter is blocking the account number details. If you could please send this along on our Facebook or official Twitter account via a private message, then I will make sure to escalate this query for you.
If you actually read the above messages then you will see that I do not have a twitter or facebook account making it impossible to send facebook/twitter messages. I also gave clear instructions on how to get my details from a person at your networking department. Just read. Anyway i will post my account details again on a private post.
If you actually read the above messages then you will see that I do not have a twitter or facebook account making it impossible to send facebook/twitter messages. I also gave clear instructions on how to get my details from a person at your networking department. Just read. Anyway i will post my account details again on a private post.
Good day, we can confirm the following feedback received from the technical team earlier today: To fix the connection, a 5m pole is required, as the base station is higher than the house. I have asked the team to please confirm next steps in terms of having the issue sorted.
Good day, we can confirm the following feedback received from the technical team earlier today: To fix the connection, a 5m pole is required, as the base station is higher than the house. I have asked the team to please confirm next steps in terms of having the issue sorted.
Still no internet, still waiting for someone to phone me back, still paying. I wish I could give a -5 rating !
Still no internet, still waiting for someone to phone me back, still paying. I wish I could give a -5 rating !
Still haven't heard anything from anyone at neotel. They just don't give a **** after you signed the contract. Also they are horribly ***********. So combine incompetence with not caring and you get neotel service
Still haven't heard anything from anyone at neotel. They just don't give a **** after you signed the contract. Also they are horribly ***********. So combine incompetence with not caring and you get neotel service
Apperently someone is now going to try and sort out my internet. My requests are still being ignored. I paid full price for a service that I could not use. I want to be refunded
Apperently someone is now going to try and sort out my internet. My requests are still being ignored. I paid full price for a service that I could not use. I want to be refunded
Wow these people are ***********. They have been at my house 4 times now to fix my internet. Everytime something else is wrong. Today the technician arrived with faulty equipement. The did not even let my know what was happening I had to phone them again. Also they are still ignoring my queries to be refunded.
Wow these people are ***********. They have been at my house 4 times now to fix my internet. Everytime something else is wrong. Today the technician arrived with faulty equipement. The did not even let my know what was happening I had to phone them again. Also they are still ignoring my queries to be refunded.