FL
Fernando Lário

1 reviews | Active since Dec 2016

22 Dec 2016, 23:37

Avoid at all costs!

<p>We've had Neotel for 4 years and it's been a waste of time. The technology is unreliable and so requires constant attention. About a dozen call-out etc, so many I've memorised their call centre number.</p> <p>Dropouts, slow speeds, unreliable connection, it's a freaking nightmare.</p> <p>Latest little episode, reported a problem 9:30am 20 December 2016, got the first call back midday 22 December 2016. Then got told they can fix the problem on 28 December. I said no way.</p> <p>It's the 21st century, the internet is essential for business Neotel!! THIS is what it means being with Neotel. Expect no service and pretty much a couldn't care less attitude. You'll get plenty of "apologise for the inconvenience" platitudes, reading from prepared answers but drone like. No intelligence behind the voice. Stay the F away from Neotel. </p>

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Replies (1)
Neotel
Neotel's reply03 Jan 2017, 15:24
Official

We are truly sorry to hear about your issues experienced. If there is anything we can assist with, please send us a message on the Neotel Facebook page, or our official Twitter account and we will gladly assist.