LS
Lee-Anne Stuart
1 reviews | Active since Mar 2009
08 Jun 2015, 05:13
Auto resp doesn't qualify as company who responds!
I have an unresolved Accounting / Billing query since January.<br> Reported this on Hello Peter on 18 May & got auto response that my query is being investigated urgently. <br> Posted another query on Hello Peter 31 May & got the EXACT SAME copy & paste auto response.<br> So 3rd time lucky - are you even reading these reports, or do you have a system generating your auto response?<br> Not available by phone - email only.
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Neotel's replyOfficial
08 Jun 2015, 08:04Hello stu05405,
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Kind Regards,
Customer Service Team
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Kind Regards,
Customer Service Team
Neotel's reply08 Jun 2015, 08:04
Official
Hello stu05405,
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Kind Regards,
Customer Service Team
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Kind Regards,
Customer Service Team