Appalling service delivery from Neotel

Neotel's appalling service delivery has reached a new low.<br> <br> Due to poor downloading speed and staff incompetence at Neotel Retail Park, I returned my 10 G USB within 7 days and was promised a refund. That was on 5 June, nearly two months later and I have still not received my refund. This is my third Hello Peter complaint, I've had more than 15 conversations with Neotel call centre agents and I've sent at least as many e-mails. I've since been in contact with the Retail Park store manager, but to date she's had no luck in generating a refund.<br> <br> I hope that my negative experience with this company will at least serve in making other consumers think twice before considering Neotel as they're telecommunications provider. <br>