Appalling service and

I have since sept 2014 have not been able to resolve an incorrect billing amount and 6 mths later my account has been suspended after being advised that when a reference number is given this would not happen. I have pro actively sent numerous emails, called in and spent hours on the phone and have tried to speak to senior management but nobody actually cares. Yesterday I called again and spoke to Rejoice who promised that a supervisor would call me. Nobody has called after me spending 50 mins on the phone being shunted around from one person to the next. I am absolutely astonished how the staff of Neotel just do not care and have no idea how it feels to be in this situation. A data bill account was given R6000! Even though there is a credit limit in place for protection and management of an account. I must now just pay! This is ********* behaviour from a company and a poor reflection on the management team. There is no adherence to legislation of the NCA and consumer protection act and the staff do not even understand this legislation. I now have no internet and this only way to resolve is to pay, I am being held ransom and am appalled on how this matter has not been resolved.