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Tristan S
1 reviews | Active since Aug 2013
03 Nov 2017, 13:01
Antenna down? Bad luck... nobody gives a ****
Trying to get a Neotel technician to actually call you to arrange a site visit is impossible (not to mention getting the tech support call centre to call at the right time). Telkom is a joy to deal with in comparison.
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Replies (4)TS
Tristan S's updateReviewer Update
06 Nov 2017, 12:23Wow, still nothing other than a standard response and a completely useless reference number. Absolutely pathetic.
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Tristan S's update06 Nov 2017, 12:23
Reviewer Update
Wow, still nothing other than a standard response and a completely useless reference number. Absolutely pathetic.
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Tristan S's updateReviewer Update
06 Nov 2017, 19:50I haven't heard a word and it is entirely unresolved. Fix your clearly broken internal system
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Tristan S's update06 Nov 2017, 19:50
Reviewer Update
I haven't heard a word and it is entirely unresolved. Fix your clearly broken internal system
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Tristan S's updateReviewer Update
06 Nov 2017, 21:33On the 31st or 1st, I was told a technician would contact me within 48 hours to arrange a visit. I need someone to come on-site to resolve the problem with my antenna. This is a veeeeery simple exercise from an admin point of view, I don't understand why it is such a challenge on your side. If your guys are closing tickets prematurely, I think you need to help them out with some additional training.
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Tristan S's update06 Nov 2017, 21:33
Reviewer Update
On the 31st or 1st, I was told a technician would contact me within 48 hours to arrange a visit. I need someone to come on-site to resolve the problem with my antenna. This is a veeeeery simple exercise from an admin point of view, I don't understand why it is such a challenge on your side. If your guys are closing tickets prematurely, I think you need to help them out with some additional training.
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Tristan S's updateReviewer Update
07 Nov 2017, 10:26Please advise who confirmed that my service was restored and send me a recording of the phone call or log of the online communication where this was communicated. Service HAS NOT been restored.
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Tristan S's update07 Nov 2017, 10:26
Reviewer Update
Please advise who confirmed that my service was restored and send me a recording of the phone call or log of the online communication where this was communicated. Service HAS NOT been restored.