CR
Caroline R
1 reviews | Active since Feb 2015
10 Feb 2015, 17:25
ANSWER YOUR PHONE!
So Neotel sends me messages saying I owe them 3 x what my bill states and gives me a number to call for queries. It rings for 41 seconds exactly before cutting me off. The CT no is no better. <br> What is going on? Can't get your billing right and can't afford to pay a switchboard operator?<br> <br> I have had substandard speeds since the start. Perhaps it is time to bury this whale?
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Neotel's replyOfficial
11 Feb 2015, 08:44Hello callyza,
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Regards,
Customer Services Team
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Regards,
Customer Services Team
Neotel's reply11 Feb 2015, 08:44
Official
Hello callyza,
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Regards,
Customer Services Team
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Regards,
Customer Services Team