And the Signals Gone

Good day,<br> <br> As of Friday the 26th of February 2016, I have been battling to connect to the internet via my wifi router. I plugged the USB modem directly into my desktop PC, still no connection. I checked the login details and they were correct. I called the call centre to see if they can help with no success.<br> <br> So Saturday morning I drove to Midrand to the customer service centre and the service lady there told me that my login details were incorrectly stored on the USB modem (after thinking about it, its because they change the details as per the different customers, there are no details stored on the USB stick). In any event, she enters my details and it connects. So off I go thinking all is well.<br> <br> That afternoon when I tried to connect to the internet I had exactly the same problem. NO INTERNET. I call the call centre again and told them of my problem and all the actions that I did to fix it. They told me that the USB is faulty and should be changed. <br> <br> I again went to Midrand on 29 Feb and they reluctantly changed the USB modem. Only to find that I have the same problem. I suspect that the problem is with the internet signal to my house. Can someone from Neotel please help.