1 reviews | Active since Feb 2017
After cancellation 6 months ago Neotel continue deducting debit orders from my account
<p>I have tried to get Neotel to stop deducting debit orders from my account since August 2016. I send them monthly emails with the cancelation reference numbers complaining. I just don't get any positive response! Neotel have put trough debit orders of over R6000.00 since August 2016 and I can't get then to STOP!!!</p>
See their email below... To be honest I'm actually struggling for more than a year. Previous cancelation request was done at a Neotel shop. After a few months I saw the debit orders are still going off. I went back to the Neotel shop and then all of a sudden the person told me that they actually cant cancel any contract at the shop I need to send the Cancelation via email. Unfortunately I misplaced the cancelation documentation received at the Neotel shop the first time.
BUT in their email below they confirmed receiving my cancelation in August 2016.... ITS NOW FEBRUARY 2017!!!!!
THEY OWE ME OVER R6000.00 !!!!!
Good day Christo du Plessis
Account number: R ********** 64
Reference number: FCR_ ********** 20
Query Type: Termination Query
Thank you for your email
Kindly be advised that we received your termination request on the 24th August, due to a month notice period the account is still active.
- We do not have termination request that was sent previous, the only request we have is the one that was sent in August 2016.
- Please note that we have sent an email to our Retentions to advice when will the account be terminated.
- Kindly note that the balance on the account is R448.00.
Please revert back to us should you still have any queries.
Regards,
Mmamy Khosana
Consultant: E-Helpdesk
Neotel (Pty) Ltd
See their email below... To be honest I'm actually struggling for more than a year. Previous cancelation request was done at a Neotel shop. After a few months I saw the debit orders are still going off. I went back to the Neotel shop and then all of a sudden the person told me that they actually cant cancel any contract at the shop I need to send the Cancelation via email. Unfortunately I misplaced the cancelation documentation received at the Neotel shop the first time.
BUT in their email below they confirmed receiving my cancelation in August 2016.... ITS NOW FEBRUARY 2017!!!!!
THEY OWE ME OVER R6000.00 !!!!!
Good day Christo du Plessis
Account number: R ********** 64
Reference number: FCR_ ********** 20
Query Type: Termination Query
Thank you for your email
Kindly be advised that we received your termination request on the 24th August, due to a month notice period the account is still active.
- We do not have termination request that was sent previous, the only request we have is the one that was sent in August 2016.
- Please note that we have sent an email to our Retentions to advice when will the account be terminated.
- Kindly note that the balance on the account is R448.00.
Please revert back to us should you still have any queries.
Regards,
Mmamy Khosana
Consultant: E-Helpdesk
Neotel (Pty) Ltd
Dear Neotel,
It's actually sad that I still haven't received any feedback via email but here you reply!
Dear Neotel,
It's actually sad that I still haven't received any feedback via email but here you reply!
Thanks for sending this through Chris, we sincerely apologise. We have sent this off to head of retentions and have logged an escalation for you SREQ_***.
Our team will be in contact and will contact you on: ***
Thanks for sending this through Chris, we sincerely apologise. We have sent this off to head of retentions and have logged an escalation for you SREQ_***.
Our team will be in contact and will contact you on: ***
Good day!
I've reversed my last two debit orders Neotel deducted. Look at the SMS they send me now!!!!
72 HOURS NOTICE: Mr Du Plessis pay your NEOTEL acc at ABSA NuDebt Acc ********** 402, Ref: ND ********** 6 Amount R1347.90. To avoid any bad credit, Tel ********** 647
Neotel did hand me over to debt collectors, can you believe it! and they still send me statements and invoices for this month AFTER they send me an email confirming my cancelations and that I can apply for a refund for the unauthorised debt orders they collected!
How can a person resolve this????
Good day!
I've reversed my last two debit orders Neotel deducted. Look at the SMS they send me now!!!!
72 HOURS NOTICE: Mr Du Plessis pay your NEOTEL acc at ABSA NuDebt Acc ********** 402, Ref: ND ********** 6 Amount R1347.90. To avoid any bad credit, Tel ********** 647
Neotel did hand me over to debt collectors, can you believe it! and they still send me statements and invoices for this month AFTER they send me an email confirming my cancelations and that I can apply for a refund for the unauthorised debt orders they collected!
How can a person resolve this????