DK
David K
1 reviews | Active since Feb 2011
10 Jun 2015, 22:57
Advertised speeds not avalible
Neotel advertises download speeds of 3.1 mbps and upload speeds of 1.2 mbps. We I test The maximum I get is download of 0.5 mbps (WIFI) <br> <br> When I call I am til that must test when connected to LAN. Speed then goes up to 0.75 mbps<br> <br> Do not advertise speeds that are not avalible
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Neotel's replyOfficial
10 Jun 2015, 23:12Hello DKoppie,
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Kind Regards,
Customer Service Team
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Kind Regards,
Customer Service Team
Neotel's reply10 Jun 2015, 23:12
Official
Hello DKoppie,
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Kind Regards,
Customer Service Team
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Kind Regards,
Customer Service Team