Account NIGHTMARE

I wrote 5 emails since 8 Jan + phoned on 12 Feb to explain:<br> new account R*** (Rene) took over old account R*** (Timo) on 7 January 2016.<br> NEOTEL WRONGLY BILLED old account R*** (Timo) for Jan2016,<br> so I paid for Jan2016 on 8 January 2016 (proof emailed several times) on the old account no-AS IT WAS BILLED! New account REPLACED old account - but NEOTEL BILLS BOTH ACCOUNTS FOR JAN2016!!<br> New account should ONLY by billed from Feb 2016 as Jan2016 has been paid on the old account.<br> EVERY time Neotel replies that I have paid for Dec 2015.<br> WHY WOULD I PAY FOR DEC 2015?! I ONLY TOOK OVER THE CONTRACT IN JAN 2016!<br> The latest: Neotel wants a letter from old account to transfer funds - yet I have completed NEOTEL FORMS IN ORDER FOR NEW ACCOUNT TO TAKE OVER THE OLD ACCOUNT!<br> New account R***(Rene) should be charged for *** ONLY - please amend my invoice dated 01-02-2016 accordingly.<br> Neotel invoiced wrongly in the first place and now cannot allocate that payment.<br> I phoned Neotel again today and was put on hold for 13 min!!