Absolutely **** service from neotel

Ive made the biggest mistake by taking out a neotel contract. I placed my order on monday, only received my device late friday afternoon, despite asking neotel to please hurry the order. i get home on friday and the device does not work. i couldnt be assisted over the weekend which means despite having a neotel contract, i had to purchase data. i call the contact centre this morning from work with my device and my complaint and get told i cant be assisted, that i would have to call from home anytime up until 10pm. its now 8pm and im trying to call, only to get an automated message that business hours are between 8 to 5. i am not home during that time which means i will not be able to be assisted and i am now stuck with a **** network and a **** device, and im incurring more costs for data. my details were captured incorrectly on my application and i was also not provided with terms and conditions so i now do not know how to cancel the contract. i do not want this contract. someone from neotel needs to assist me. i should have rather gone to another service provider where it would have been hassle free.