Absolutely NO SERVICE!!!

<p>Since last year July we had NO INTERNET SERVICES, from Neotel. We called hundreds of times, made numerous phone calls and no one could help us finding out what the problem is.</p> <p> </p> <p>They expect us to pay for a service which we do not have. This was happening all the time since July 2016, and no one at Neotel could tell us why that was. We had our telephone account with Neotel as well, and paid only for this service, because this was the only service which worked. No one in the Call centres were helpful. The only thing they did everytime, was resetting the settings of the modem, which worked for 2 minutes and then the connection would be gone again.</p> <p> </p> <p>I explained all the time to the consultants that we are running a business, and can not afford to be without an Internet connection. Due to not having any 'CONNECTIONS", we were forced to use other Service providers, which cost us a fortune.</p> <p> </p> <p>Many consultants promised that someone would call us to solve our problems, but to date this never happened. Neotel can not expect us to pay for a service we never had. We used the telephone services and we also paid for it. We can not say the same for the Internet Services. Now they handed our account over to NuDebt Management, whilst we are still waiting for someone in their company to explain to us our problems we faced with no connectivity.</p> <p> </p> <p>When we signed up with Neotel as provider, we only got our lines connected after contacting their CEO, Mr Sunil Joshi. And he assured us, that Neotel will do their best to provide us with the service we require as business.</p> <p> </p> <p>This is just absolutely bad that a company, expects us to pay for something we dont have and then decide to disconnect our services.</p> <p> </p> <p>No one can run a business like this! All we want is that someone can solve our issues we had, because before July 2016 we had connectivity and we also paid for it. The connection before July 2016, was most times slow, but it worked most of the times.</p>