ABSOLUTELY DISGUSTING SERVICE BY NEOTEL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

<p>I have a whole file of correspondence between Neotel and myself regarding Neotel's pathetic service. I took a contract out at the beginning of the year, the speed was pathetic and the wifi kept getting cut off after 10 minutes. After going to Neotel and getting a new device, the speed was still pathetic and the wifi still kept cutting off. I was in contact with Nikita from CS retentions who assured me that my contract would be terminated AT NO COST because of the problems. My device was collected around 23 May. MY CONTRACT WAS NOT TERMINATED UNTIL THE DAY I FOLLOWED UP WITH HER, WHICH WAS IN JUNE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!I STILL GOT DEBITED IN JUNE AND JULY, AND MY LATEST INVOICE REFLECTS A TERMINATION CHARGE. I DON’T EVEN HAVE THE DEVICE, WHY THE HELL AM I BEING CHARGED??????????????????????WHAT THE HELL????????????????????????????????????????????I FOLLOWED UP COUNTLESS TIMES WITH CSRETENTIONS AND I KEPT GETTING A STANDARD RESPONSE TO SAY THAT THE FINANCE DEPARTMENT WAS SORTING IT OUT, WHICH THEY NEVER DID. AT ONE POINT NIKITA STOPPED RESPONDING TO MY EMAILS, AND WHEN SHE DID, SHE SAID THERES NOTHING MORE THAT THEY CAN DO. I WILL NOT PAY NEOTEL A SINGLE CENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!THIS IS THE WORST SERVICE I HAVE RECEIVED IN MY LIFE!!!!!!!!!!!NO ONE LISTENS AND NO ONE ATTEMPTS TO HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p>