ABSOLUTELY AWFUL SERVICE - NOT INTERESTED IN LOOKING AFTER THEIR EXISTING CUSTOMERS

<p>I am writing this in desperation. I have been sending emails, phoning the call centre dealing with multiple individuals and I am getting absolutely no joy!!!</p> <p>I have had intermittent Internet for weeks now and have gone through every fault finding exercise with you consultants possible. I have explained that when the problem exists the antennae cannot be pinged (even when directly coupled by ethernet cable), cannot be logged onto via Internet and in fact the lights on the antennae are off. Despite this the ignorance is astounding. I have been asked to cut trees down on my property, a contractor of yours turned the antennae around and replaced an ethernet fly lead in what can only be described as sheer ***-headed obstinacy. I have had your technical persons monitor the connection and not one wants to acknowledge the antennae is faulty. I am still without Internet and I am still not able serve my clients or run my business. The response from Neotel is "couldn't care less'. Please advise how this is going to be resolved immediately. I am not prepared to incur any further loss to my business or put up with more apathy. The customer service from Neotel is absolutely dismal.</p>