ABSOLUTE LACK OF SERVICE

I purchased a Neoflex MiFi device on 16 Mar 2016 from Pertunia. I received the device on 23 Mar and could not get it to work. I phoned Danie and Talent, Ref FCR***. On 24 Mar I spoke to Mpho and agreed that the device be collected and replaced with a new device after 7 working days, Ref TECH ***.<br> I have now had to waste my time trying to find out why I haven't received the replacement unit.<br> Jonathan said he would \escalate\" my enquiry, whatever that means because it hasn't worked(11h45 on 6 Apr).<br> I had to phone again today and spoke to Evah who said my device was possibly with the couriers and would arrive by 11 Apr, but could not tell me why the device had not been sent off. I asked to speak to a Supervisor and was told that she was in a meeting and would try to call back \"by the end of the day\".<br> I do not understand why it is so difficult to just do what YOU have promised. It gives the impression that you don't really care about giving the service you promise to your customers. In fact at this stage I would say that your service is PATHETIC.!!!<br> <br> "